Frequently Asked Questions

Questions and Answers

Q. What if I change my mind and want to cancel my order?
A. Once your order is placed with us a packing slip is printed for the warehouse to pick your order. There is no way to retrieve your packing slip to stop your order. You may, once receiving your order, Contact Us for a Return Authorization (RA) number to return your order. We will credit your account or issue a refund for the price of your items minus a 10% restocking fee and you will have to pay for return shipping.

Q. Can I return an item that is damaged, defective?
A. If an item arrives damaged you must file a claim with UPS. Once you do this please Contact Us with the correct information and we will ship you a replacement item. If an item is defective please Contact Us so we can get the defective item from you and replace it with a new item.

Q. Does my order have a Warranty or Guarantee?
A. All of our products are new and shipped directly to your well packaged. However, some times our more delicate items arrive damaged. Those items are replaced or we will provide a credit (upon receipt of item back to us) for the merchandise less any shipping charges.

Q. How long does it take to process and ship my order?
A. Your order will be processed within 24 hours. Your order will ship within 48 hours after processing. If your order is received on the weekend, the 24 hour processing period begins on the next business day following the day your order was placed.

Q. What forms of payment do you accept?
A. We accept all major credit cards, money orders, and PayPal.

Q. How will I know if an item I order is not in stock?
A. We do our very best to keep a current inventory status of our over 3500 products at any given time. However, there is a margin of variance. Within the 24 hour processing time if we find that one of your items is backordered or no longer available, we will notify you by e-mail or phone. Should an item be temporarily out of stock, a representative will give you an anticipated delivery date. You will not be charged for any backordered items until the items are shipped. If an item is found to be discontinued a representative will offer an alternate product. You are not obligated to purchase the alternate product.

Q. Can I ship to a different address then my billing address on my credit card?
A. Yes, any order can be sent to a different address then your own as long as the billing address is an exact match with the credit card provider. This is designed to stop fraudulent orders from being placed by someone other than an authorized user of your credit card. The majority of times that we have to contact a customer about a non-matching credit card address is when our customer does not indicate a separate billing address on their order.

Q. Can I place an order over the phone or by mail?
A. Yes!!! If you feel uneasy about placing an order over the internet we will be happy to take orders by phone or by mail. Just Contact Us and we will do our best to make you feel comfortable.

Q. How long does it take for my order to arrive?
A. It usually takes less than two weeks (14 days) from the time you place your order until the day it is delivered to your doorstep. All orders are shipped from California so the closer you live to California the quicker you will get your order.

Q. Can I have my order shipped to my P. O. Box?
A. No. All product Shipments are shipped via UPS and they require a street or private address.

Q. Will you ship my order C.O.D?
A. No. Your order must be paid for before it is processed.

Q. How can I check on the status of my order?
A. You will receive an e-mail with a tracking number when your package(s) ships from the warehouse.

Q. What if I'm not happy with the items once they arrive?
A. If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit (upon receipt of item back to us) for the merchandise less any shipping charges. There will be a 10% restocking fee for returns not due to shipping damage. (Shipping damage must be filed with UPS)